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Customer Success Manager

Location: Dallas, TX
Apply Here: http://app.jobvite.com/m?3AByHiwd
MapR Customer Success Manager
As MapR continues to grow and add blue-chip clients, we are looking for strong individuals to help ensure our customers enjoy great success.  We are seeking a Customer Success Manager to help manage the onboarding and success of our growing number of new customers.

The successful candidate will be responsible for managing customer-success related activities for our growing number of new logo accounts.  You will help with customer on-boarding and welcoming, alignment of customer goals between sales, pre-sales, product management, value consulting and Professional Services organizations (including partners).  This is a highly visible role as customer success and advocacy are key metrics.
Key Responsibilities:
  • Manage a customer welcoming and on boarding process for new logo and other key customers.  This includes proactive communication with key stakeholders on  points of interaction and success paths with MapR
  • Coordinate the handoff process between sales team and delivery team.  This includes identifying key value drivers or other issues identified during the sales cycle, working with sales consulting, value consulting, sales, product management etc to effectively identify the key customer issues and value drivers.
  • Coordinate activities between Professional Services and any external partners/Systems Integrators to ensure a successful deployment.
  • Create a process for sponsorship/executive cadence on key deployments
  • Liaise closely with sales and support and product teams to assist in resolving escalated issues in a timely manner and properly communicate with customer
  • Liaise with Marketing to document and communicate customer successes/milestones
  • Provide feedback to various departments (Engineering, Product Management, Sales, PreSales, Marketing) based on customer learnings
  • Work to identify areas for automation and improvement in the customer onboarding process
Background, Attributes, and Experience:
  • 4 year degree
  • Minimum 3 years experience in a software company, preferably in support or professional services
  • Some technical proficiency
  • Proficiency in Word, PPT and other Office products
  • Knowledge of enterprise software terminology and concepts
  • Knowledge of open source products and concepts
  • Team player and excellent communicator
  • Ability to work with different temperaments and personality types
  • Flexible and adaptable to changing environments
  • Strong problem solving skills
  • Able to work autonomously

About MapR Technologies

Headquartered in San Jose, Calif., MapR provides the industry’s only Converged Data Platform that enables customers to harness the power of big data by combining analytics in real-time to operational applications to improve business outcomes. With MapR, enterprises have a data management platform for undertaking digital transformation initiatives to achieve competitive edge. Amazon, Cisco, Google, Microsoft, SAP, and other leading businesses are part of the global MapR partner ecosystem. For more information, email kbeach@mapr.com. MapR Technologies is an equal opportunity employer.

Apply Here: http://app.jobvite.com/m?3AByHiwd
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Kiki Beach Kurvin
Recruiting Manager
Google Voice & Text: 415-890-6565
Twitter: @athire @text4hire @kikibeach

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