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Technical Account Manager

Anywhere, USA
Latency is the new downtime and the success of an enterprise is now measured in microseconds. Systems of record are no longer capable of keeping up with time-sensitive applications. The world’s largest companies require a System of Now, an in-memory computing platform that delivers low-latency performance at extreme scale to power the next generation of data-centric applications.
If you like challenges and want to impact the future of business, Hazelcast is hiring. CONTACT kiki.beach AT hazelcast DOT com.
A great career opportunity awaits.
Position:          Technical Account Manager
Department:    Customer Success
Location:         Anywhere, US
We are looking for a Technical Account Manager to be responsible for building and maintaining post-sales relationships with Hazelcast largest and most valuable customers. Using both your technical and Account Management skills and experience, you will build up to establishing a trusted advisor status, ensuring successful adoption, usage, and growth.

This position is based in the United States, with a home base ideally near a major airport. 
·       Manage a portfolio of clients and build strong relationships 
        with clients at various levels
·       Proactively review Customer’s architecture, configuration and 
        recommend Hazelcast best practice
·       Proactively review Customer technical issues, work with Support 
        and Engineering to come up with a recommended solution. 
·       Understand Customer roadmap, key initiatives, and go-lives. 
        Establish a plan to align and ensure successful 
        completion of important Customer goals and objectives
·       Be our clients trusted advisor ensuring our clients are receiving 
        the full value for all Hazelcast solutions
·       Be the liaison between Hazelcast Support, Product Management 
        and Engineering
·       Quarterback clients through the full client life cycle from product 
        deployment to steady-state (operational use)
·       Collaborate with the Hazelcast Account team and clients to 
        ensure deployment architecture and specifications will be successful
·       Being aware of our client’s Hazelcast use case to include understanding 
       of the Hazelcast full-stack architecture 
·       Provide consultation on how our clients can leverage Hazelcast within 
        their Operations and drive adoption of our technology
·       Provide guidance on use case implementation based 
        Hazelcast best practice
·       Conduct Customer quarterly business and technical review
·       In collaboration with our Product Management teams the TAM 
        will manage all actions related to feature requests
·       Meet onsite in-person for at least 1 quarterly service review to drive 
        our client relationship and partnership 
        with our clients use of Hazelcast
·       Lead and facilitate a technical whiteboarding session 

  • BA/BS/MS in Computer Science, or equivalent
  • 3-5 + years in software development experience in Java
  • 3-5 + years in Architecture & Design of complex distributed systems
  • Experienced in customer-facing roles  (TAM, pre-Sales Engineer, post-Sales Architect)
  • Expertise in distributed caching, scalability and highly available    systems. Hazelcast knowledge is a huge plus
  • Strong technical skills in Spring, Hibernate and J2EE
  • Experienced in Linux, Solaris, Unix, and Windows         Architecture, Design & Development
  • Strong troubleshooting and performance tuning skills
  • TCP/IP, Multicast, JVM Garbage Collection, distributed systems-related skills
  • Excellent verbal and written communication skills
CONTACT kiki.beach AT hazelcast DOT com.

Kiki Beach Kurvin
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