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Technical Account Manager

Anywhere, USA

APPLY HERE: https://grnh.se/afe51ee61us

Introduction to Demandbase:

The world's largest and fastest-growing companies such as Accenture, Adobe, DocuSign and Salesforce rely on Demandbase to drive their Account-Based Marketing strategy and maximize their B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the category as an indispensable part of the B2B MarTech stack. Our achievements and innovation would not be possible without the driven and collaborative teams here at Demandbase. As a company, we're as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture and the community around us, and have continuously been recognized as one of the best places to work in the Bay Area.

Our success depends on our ability to create a diverse, equitable and inclusive environment. We're committed to attracting, developing, retaining and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

The Technical Account Manager (TAM) is a critical role for the success of our Services team and company. This resource services as a technical product expert to help navigate customers' more complex areas, such as integration and customization.  The TAM will be strong project management skills, technical prowess and strong knowledge and experience across the following B2B related applications: 

  • CRM (Customer Relationship Management)
  • SFDC, Microsoft Dynamics, SugarCRM, FreshSales or other B2B CRM applications
  • Focus in the area of Salesforce automation (SFA), Lead Management and Marketing
  • MAP (Marketing Automation Platform)
  • Eloqua, Marketo, Pardot, Hubspot, FreshMarketer, Silverpop, Act-on or related B2B focused MAP
  • Focus on marketing automation, lead scoring, lead nurturing and campaigns automation

What you’ll be doing:

  • Serve as a technical subject matter expert on Demandbase’s architecture and the marketing technology space. 
  • Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship 
  • Work closely with customers and the customer account team to solve complex technical needs 
  • Provide technical consultations for architecture integration and service optimization 
  • Manage technical feature requests and requirements that are key to the customer’s success and process workflow
  • Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
  • Educate, train, and support our clients to ensure optimum utilization of our product suite

What we’re looking for:

  • 3+ years of experience in a client-facing technical role
  • Solid understanding of CRM and Marketing Automation solutions
  • Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred
  • Proven ability to provide a quick resolution to problems
  • Project Management / PMP skills preferred by not required 

Benefits: 

Our benefits include 100% paid for Medical, Dental and Vision for you and your entire family, short-term/long-term disability, life insurance, flexible vacation policy and 401K. Due to the COVID pandemic the Demandbase offices are closed for the foreseeable future. When the office reopens, we also offer commuter benefits, free snacks, catered lunch every Friday, chair massages, weekly yoga and much more! 

More About Demandbase:

Demandbase is the leader in Account-Based Experience (ABX) and an indispensable part of the B2B Go-to-Market tech stack. The company offers simply the best account-based platform to find, engage, and close the accounts that matter. The biggest and fastest-growing companies in the world, such as Accenture, Adobe, DocuSign, GE, Salesforce, and others, rely on Demandbase to drive their ABX strategy and maximize their marketing performance. Demandbase has been named to the JMP Securities list “The Hot 100: The Best Privately Held Software Companies,” the Deloitte Fast 500, and named a Gartner Cool Vendor for Tech Go-To-Market.

For more information, please visit www.demandbase.com or follow the company on Twitter @Demandbase.



APPLY HERE: https://grnh.se/afe51ee61us


Kiki Beach Kurvin
Recruiter
kiki@athire.com
www.linkedin.com/in/kikibeach/
 

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